Receive Mail & Packages

You’ll see updates like flight departures, vessel movements, customs status, cargo released, and handover to the final-mile provider. It often moves through multiple carriers, ports, and customs processes. From the moment an order is confirmed, you can see updates like Order Confirmed, Processing, and Awaiting Pickup before the parcel even enters the courier network.

Standard Forward Mail & Change of Address

Learn about all the ways to handle your incoming USPS® mail and packages and choose the best option. For international packages, gaps of 7 to 10 business days are normal due to long transit legs and customs checks. Logistics tracking numbers come in different formats depending on the carrier. To check your container’s status, enter the container number or booking number on the shipping line’s website.

Enhance your service visibility, improve efficiency, and provide better tracking experiences. Receive timely notifications and enjoy a seamless user experience with 12 billion+ tracking accuracy. You can also add and manage packages you’ve shipped using the online dashboard or app.

They may be able to confirm the parcel’s last scanned location or escalate it internally if it appears stuck. Once your item is officially declared lost, the seller or carrier will usually offer a replacement or refund, depending on their policy. Start by reporting the issue to the seller or carrier. If your parcel goes missing, start a lost-parcel investigation as soon as possible. Whether your parcel is missing, delayed, or arrives in poor condition, there are clear steps you can take to jitago resolve the issue quickly.

Simplify operations, track shipments in bulk, create custom solutions, and save on integration costs with tech support. Mail and packages will begin to populate your dashboard and daily notifications in 2 to 5 business days. Go to our FAQs section to find answers to your tracking questions. If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service. Get the free Informed Delivery® feature to receive automated notifications on your packages

Get the free Informed Delivery® feature to track all your incoming packages automatically with email alerts. For the cost of additional postage, you can have your package sent to a different domestic address. If you have your tracking number, you can also schedule Redelivery via USPS Tracking®. Use the tracking barcode for your item and schedule Redelivery on a day that’s more convenient for you. For enhanced security, USPS now requires you to create or sign in to your USPS.com account to verify your identity and current address before submitting a new online USPS Hold Mail request. If you’re going out of town for a while, you can submit a USPS Hold Mail® request online and we’ll keep your mail safely at your local Post Office until you return.

International shipping tracking

It also helps to have screenshots of your latest tracking status and any messages you’ve exchanged with the seller or carrier. When asking for help, make sure you have your tracking number, order ID, and shipping address handy. Note that some packages may not be trackable in the destination country until you receive postal or courier notification. It is a unique identifier assigned to each parcel that lets you track package movement from dispatch to delivery. The tracking systems combine AIS vessel data, port terminal scans, and carrier event updates to show where the container is — even when it’s still on the ocean.

• Get the free Informed Delivery® feature to track all your incoming packages automatically with email alerts.
• Find the right USPS products and services to mail your tax return.
• A tracking number is also known as a tracking code or tracking ID.
• For the cost of additional postage, you can have your package sent to a different domestic address.
• Enhance your service visibility, improve efficiency, and provide better tracking experiences.
• From the Informed Delivery® dashboard, you can also sign up for text or email notifications, schedule delivery alerts, request Redelivery, enter USPS Delivery Instructions®, and more.

From there, it may transfer to an airline or sea carrier, arrive at the destination country, pass through customs inspection, and enter the local courier network for final delivery. Upon check, you will know the package’s current location, status, and estimated delivery time. When a seller ships your order, the carrier assigns a unique tracking number to your package.

Reserving a PO Box™ is a great way to get your mail when and where you want it. The temporary service is available for periods as short as 2 weeks and up to 1 year. For a weekly fee, you can have most mail sent to you each week with our Premium Forwarding Service Residential®. Going out of town or want to change where your mail is delivered? If your parcel arrives damaged, take clear photos of the outer packaging, inner packaging, and the damaged items themselves.

ECommerce order tracking lets you monitor every stage of your customer’s purchase — not just the delivery. Therefore, a universal parcel tracking platform like 17TRACK is often more reliable. Many parcels may travel through the hands of multiple carriers before reaching the destination.

Your change of address request lasts for 12 months, but you can pay to extend it for 6, 12, or 18 more months. After your change of address request is approved, you’ll get confirmation as well as instant access to valuable coupons provided by third-party retailers in your area. Enter a USPS Tracking® number in the search box to check the status of a package. This visual evidence is essential for the claim process and helps carriers determine what happened during transport. If the delay exceeds normal timeframes, reach out to the seller or carrier for an update.

Many freight networks also rely on GPS-equipped trucks, electronic logging devices, and EDI updates to push real-time status information into the tracking system. It gathers information from all carriers involved, keeping your tracking timeline complete even when the shipment changes hands. Use our online Click-N-Ship service to pay for postage, print your own shipping labels, and schedule a free package pickup. You might need to provide key documents like your order confirmation, proof of payment, shipping address, and screenshots of the latest tracking status.

Click Change Delivery Instructions on the tracking results page to leave your request. Our supplies get you mailing and shipping in no time. Whether you’re shipping from a retail store or printing your own shipping label with postage, you can always elect to Hold For Pickup. Just find one online near you, complete the application, pay with a credit card, and bring the printed form, your emailed receipt, and two IDs to the Post Office. Want to separate home and business mail or keep your address private?

Think of package tracking as a live map for your shipment. Package tracking is a system that enables you to monitor the progress of your parcel at every step of its delivery journey. Track your packages with over 3100+ carriers, including USPS, UPS, DHL, FedEx. Access seamless, stable tracking data from 3100+ carriers (e.g. USPS, UPS, FedEx) via our API. Seamless integration & Stable tracking data from 3100+ carriers

Container tracking focuses on standard 20ft and 40ft shipping containers used for global ocean freight. Many freight forwarders also provide milestone-based updates through online portals or email notifications. You can check delivery progress only with your tracking number — order numbers cannot be used for shipment tracking. Each scan along the way — warehouse sorting, transit hubs, customs, and last-mile delivery — updates the order timeline automatically.

Delivery delays can happen for lots of reasons, such as customs backlogs, bad weather, heavy order volumes during peak seasons, or rerouting by the carrier. They will alert their logistics partner and use internal systems to track your package. In most cases, the parcel will resume moving once the carrier resolves the issue. This can happen for many reasons — weather issues, high shipping volumes, routing changes, customs inspections, or mechanical delays with trucks, planes, or sorting equipment.